Tell us what you are seeing

Useful to mention

• What the pest looks like: size, color, wings, or a photo if you can take one.
• Where you see it: kitchen, bathroom, attic, garage, bedroom or yard.
• How long it has gone on, and whether anything has been tried already.
• The type of building: house, apartment, condo or business.
• Pets and children in the home, so the plan takes them into account.

Termite inspection for a sale

If you are buying or selling, tell us the escrow timeline and who needs the report. We will need access to the attic, the garage and any crawl space, and for condos, a word with the association about common areas.

Noises in the walls or attic

Scratching at night is usually rodents, and heavier thumping can mean raccoons or opossums. Do not seal openings yourself while animals may still be inside, because a trapped animal will cause more damage trying to get out. Let us know when you hear it and from where.

Bees, wasps and hornets

Keep children and pets away from the nest, and do not spray it yourself, which often makes things worse. Honey bee colonies are best relocated by a beekeeper where possible, and we will tell you if that applies.

Bed bugs

Avoid moving furniture or bedding to other rooms before we look, since that can spread them. In apartments, let the manager know, as neighboring units may need checking too.

Fleas and wildlife together

If fleas keep appearing even after the pets are treated, mention any animals you have seen around the house. Opossums under a deck or raccoons in a crawl space are a frequent source, and the fleas will keep coming until the animals are gone and the space is closed off.

Businesses and rentals

Restaurants, offices and landlords can set up regular service on a schedule that suits opening hours or tenant turnover. Tell us the type of property, the number of units and any inspection deadlines, and we will plan visits around them.

Before a treatment

Depending on the pest, we may ask you to clear cupboards, vacuum, wash bedding or leave for a few hours. We will tell you exactly what applies to your treatment, how long it takes, and when it is safe to return, including for pets, fish tanks and anyone with allergies.